Frequently Asked Questions

Why don’t I have my order yet?

If an item of your order is out of stock, we will hold the order until it comes back in stock and then send the full order out to you. If you’re not sure why you haven’t received your order, call our friendly customer services team on 0871 472 4250 who will sort things for you.

How do I know if my order has been dispatched?

If you have ordered by mail or over the phone, you can ring our customer services number to find out whether your order has dispatched.

If you have ordered through our website, you will receive an email letting you know when your order has been dispatched. Your order confirmation email will also contain a tracking number which you can use on our courier’s website to see where your order is.

How do I track my order?

If your order has dispatched, you can ring customer services to receive a tracking number. Visit our courier Yodel’s website and use your tracking number to track your order. If you ordered online, this will be included in your order confirmation email.

Why have I received the wrong colour item?

If you have ordered by mail and an item is out of stock, we may substitute the item with another colour to prevent delays with delivery. For example, we may substitute a black jumper for a navy one or a white cardigan for a cream one.

How do I return an item?

If you decide you do not want an item, you can return the item to us and we will refund you in full for the items returned.

Simply send your items along with your order number to the following address:

Johnathan Joseph

Kelleythorpe Industrial Estate

Wadsworth Rd

Driffield

YO25 9DJ

How can I contact Johnathan Joseph?

Our professional and friendly customer service team are available on the following days:

Monday to Friday – 8am – 8pm

Saturday – 8 am – 5pm

Sunday – 9am – 5pm

Our number is 0871 472 4250

Or send us a message at cservice@kingstown.uk.com

Are you a part of Fashion Friendly and Healthy Living Direct?

Yes, we are all brands under the Kingstown Associates name, providing great quality products at affordable prices.

Do you recycle?

Yes! You can recycle your old electricals with us. If you’re buying a new electrical item from us, we can recycle your old one!

Find out more about our recycling policy.